Refund and Cancellation Policy
Certified Translation Service: All Sales final
We guarantee your complete satisfaction. If you are not completely satisfied with a translation for which you have paid and you notify us within 24 hours of the time you received the translation, we will work on the translation until you are completely satisfied. We will mail the new translation to you at no additional cost.
Some private organizations, state agencies, motor vehicle departments, and academic evaluation services have lists of translators in their individual jurisdictions from which you must choose to have your translation done. Please check first with the office for which you need a translation to ensure that they will accept a translation that is notarized in Florida or Wisconsin. If you do not check first, and the private organization, state agency, motor vehicle department, and academic evaluation service does not accept our translation only because it is from out of state or because they have an “approved list”, our guarantee does not apply.
Business Translation Service: If Client wishes to cancel or withdraw any portion of the item(s) prior to MTS LLC's completion of the service(s), then, in consideration of MTS LLC's scheduling and/or performing said service(s) Client shall pay MTS LLC the portion of the above fee represented by the percentage of total service(s) performed, but in any event not less than 50% of said fee.